Frequently asked questions

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  • We are a boutique day spa that has grown thoughtfully within the space available to us. Our facility includes a total of eight treatment rooms and three esthetic. While room sizes may vary, we are committed to delivering the same high-quality experience in each one.

    Please note that we do not have any amenities, such as a steam room, sauna, or hot tub.

    We are able to accommodate groups based on availability—please contact us in advance for group bookings.

    Our spa is ADA compliant; however, if you have any specific limitations or special requirements, let us know prior to your appointment and we will do our best to accommodate you.

  • We proudly accept Mountainkind Gift Cards from the Park City Chamber of Commerce.

    We DO NOT accept Spa Finder or Spa & Wellness cards.

  • We have a chiropractor who works out of our spa. Many of our guests enjoy the convenience of getting a chiropractic adjustment right before or right after a massage.

    As he is his own entity you can contact him directly for appointments and pricing.

    Randall F Malin D.C.
    Chiropractic Orthopedist
    435-640-0024

  • We do not work directly with insurance providers, as our services are considered luxury rather than medical. Because of this, we cannot guarantee that your HSA card will be accepted. However, if your HSA card can be processed as a Visa, Mastercard, Discover, or American Express, it may work. Unfortunately, we won’t know for sure until the time of checkout.

    You may request service notes from your therapist for insurance reimbursement purposes, but please remember our services are strictly therapeutic. Please note that therapists are not required to provide these notes, and it is at their discretion.

    If your therapist agrees to provide them, you can email Calli at alignspadirector@gmail.com for assistance. She will guide you through the process once your therapist has completed the notes after your session. We will assist clients, but not insurance agencies.

    If you only need a receipt for insurance submission, Calli can provide that as well. Please allow up to 5–10 business days for processing.


  • Returned Product Policy

    Returns Within 30 Days of Purchase

    • Unopened & Unused Products
      Eligible for a full refund to the original payment method.

    • Opened or Used Products
      Eligible for account credit only.

    Returns After 30 Days (Up to 1 Year)

    • Returns will be accepted as account credit only, regardless of whether the product is opened or unopened.

    Returns After 1 Year

    • Products are not eligible for return, refund, or store credit, even if unopened.

    Manufacturer Defects

    If a product appears to be defective or damaged due to a manufacturing issue:

    • Please note the issue clearly at the time of return.

    • The product will be reviewed by the Lead Esthetician to determine the appropriate next steps.

    Product Reactions or Dislike

    If you experience a reaction or are unhappy with the product:

    • The product must still be returned (even if opened or used).

    • The Lead Esthetician will review the return to determine if it can be repurposed for back bar use.

    These returns will be issued as account credit only.

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