We take the safety of our staff and clients very seriously. Only professional, therapeutic spa services will be provided — any inappropriate conduct will not be tolerated.

Please arrive at least 15 minutes before your scheduled appointment; this allows you to relax, unwind, use the restroom and enjoy a cup of tea in our relaxation room before your treatment.

New clients are required to complete a Client Intake Form. If you are receiving advanced services, you will also need to complete an additional form specific to those treatments.

We kindly ask guests to arrive clean and ready for their service to ensure a comfortable experience for all.

We require 24-hour notice of cancellation for all appointments.

• No call, no show will result in a 100% service charge.

• Rescheduling or canceling an appointment within 24-hours will result in a 50% service charge.

• Late arrivals will still be charged the full service fee. Time-sensitive appointments, such as waxing and tinting, will likely need to be rescheduled if you cannot arrive on time.

• Hydrafacial cancellations within the 24-hour window will be charged 50% of the service cost, no exceptions. No call, no show is 100%.

• Med Spa rescheduling or cancellations within 24 hours will incur a $50 fee per service scheduled. No call, no show appointments will also be charged $50 per service.

• All appointments will begin and end at their scheduled times.

Thank you for your punctuality and respect for your provider's time.

Please place your phone on vibrate when you enter the spa, do not use your cell phones in the spa, be respectful of common space and talk quietly with your friends.

Booking an appointment is your agreement to these policies. Align Spa has the right to refuse service.

• I understand that massage therapy and esthetic treatments at Align Spa are strictly therapeutic in nature and are intended solely for relaxation, stress reduction, relief from muscular tension, and the enhancement of circulation, skin health, and overall well-being. These services are not intended to diagnose, treat, or cure any medical condition.

• I agree to immediately inform my therapist or esthetician if I experience any discomfort, pain, or adverse reaction during the session, so that appropriate adjustments can be made. I understand and accept that the therapist or esthetician cannot be held responsible for any discomfort, pain, or reactions that may occur during or after the session.

• I acknowledge that the services provided are not a substitute for medical or mental health care and that my therapist or esthetician is not qualified to diagnose, prescribe, or provide treatment for any medical or psychological conditions.

• I affirm that I have fully disclosed all known medical conditions, allergies, injuries, or other health concerns prior to receiving services. I agree to update my therapist or esthetician of any changes to my health or medical status before future appointments. I understand that failure to disclose relevant health information releases the therapist, esthetician, and Align Spa from any resulting liability.

• I acknowledge and agree that all services are provided at the discretion of the therapist or esthetician. They reserve the right to refuse or discontinue a session at any time, for any reason they deem necessary, including but not limited to health, safety, or professional concerns.

• I recognize that Align Spa is a professional wellness environment. I agree to maintain respectful and appropriate behavior at all times. I understand that any inappropriate or sexual conduct will result in the immediate termination of the session, denial of future services, and no refund will be issued.

• I have read, understood, and agreed to Align Spa’s cancellation policy. I acknowledge that this policy applies regardless of weather, traffic, emergencies, or other unforeseen circumstances.