Professionalism– We will do our best to ensure that every aspect of your wellness experience will be exceptional, from the moment you arrive to the time you leave. Our therapists will address specific needs you communicate to them to the best of their abilities. Please remember that you are in a professional spa, which means you will not expect anything other than professional therapeutic spa services.
Your spa treatment – Please feel comfortable communicating with your therapist about specific concerns you have during your treatment. Remember this is your experience and we want you to feel satisfied. You may remain silent or speak quietly with your therapist during your session.
Feedback – Please give honest feedback about your experience to either your therapist or the manager, and we would appreciate it if you took the time to write a review online after your time with us. Align Spa is interested in having a long-term relationship with you, so we appreciate knowing how we did, how we can improve and how we can further meet your needs.
Spa Dogs – Please be advised there is often a dog present at the spa. Our spa dogs are well behaved, gentle, friendly and contribute to our serene and inviting atmosphere. Dogs are not allowed in the treatment rooms in observance of potential client allergies, but please let us know in advance if you would like them to be kept solely in our staff area to respect any concerns you may have. Thank you.
Credit Card Convenience Fee – There is a 3% convenience fee added to all payments made with a credit card. Debit card and cash transactions are not subject to a fee.
Your timely arrival – Please arrive at least 15 minutes before your scheduled appointment; this allows you to relax, unwind, use the restroom and enjoy a beverage in our relaxation room before your treatment.
Observance of our cancellation policy – A 24-hour cancellation / reschedule policy applies to all our services. If you cancel within 24 hours of your service, we reserve the right to charge you 50 percent of your total services. If you reschedule within 24 hours of your service you will be charged a $25 to $45 rescheduling fee (based on your service length) to compensate your therapist for their time.
Our No-Show Policy – If you do not show up for your scheduled appointment, we reserve the right to charge you 100 percent of your total services. Thank you for respecting your therapist’s time.
Observance of our quiet area – Please place your phone on vibrate when you enter the spa, do not use your cell phones in the spa, be respectful of common space and talk quietly with your friends.
Please note that scheduling an appointment is your acceptance of our policies.